How can we help?

Have a question about our fireplaces, your order, or becoming a Metric dealer? We’re here to help! Find the best way to get the answers you need below.

Product Information

Find detailed specifications, materials, dimensions, and installation guides on our product and support pages.

Explore Collections → Read the FAQ →

Order & Customer Support

For questions about an existing order, shipping status, or warranty claims, our support team is ready to assist you.

Email Support

Dealer & Trade Program

We love partnering with retailers, architects, and designers. Contact our team to learn about becoming a Metric Fireplace dealer.

Become a Partner

A beautiful modern patio with outdoor seating.

Experience Metric In Person

The best way to appreciate our craftsmanship is to see it firsthand. Visit one of our authorized dealer showrooms to experience the quality and presence of a Metric Fireplace.

Find a Dealer

Our support team operates in North America.

We respond to all emails Monday - Friday, 9:00 AM to 5:00 PM PST, typically within one to two business days.