Support Center

Have questions? We've got answers. Everything you need to know about choosing, installing, and enjoying your Metric Fireplace.

Are Metric fireplaces safe for my home?

Absolutely. Safety is our top priority. Our modular designs are engineered for proper heat dispersion, making them safe for installation on wood or composite decks when our installation guidelines and recommended clearances (typically 24 inches on all sides) are followed.

What materials do you use?

We use only premium, weather-resistant materials. The body is cast from our proprietary, UV-stable concrete composite that prevents fading and cracking. The burner and internal components are made from 304-grade stainless steel, which offers exceptional corrosion resistance, even in coastal or humid climates. This robust construction ensures your fireplace will look and perform beautifully for years.

How do I choose the right size and fuel type?

Consider your space and desired heat output (measured in BTUs). Our 36" model offers up to 55,000 BTUs, ideal for intimate seating areas. For larger patios, our 72" model produces over 90,000 BTUs.

  • Propane: Offers flexibility and is perfect if you don't have a natural gas line. Uses a standard 20 lb tank.
  • Natural Gas: Provides a continuous, convenient fuel source directly from your home's supply. Requires professional installation.

What is the installation process like?

Our fireplaces are designed for straightforward assembly, typically handled by a landscaper or general contractor. The modular concrete panels are easy to position and secure. The most critical step is the gas connection, which must be performed by a licensed gas technician to ensure safety and compliance with local codes. We provide a detailed manual with every unit.

What kind of maintenance is required?

Metric fireplaces are designed for minimal upkeep. We recommend the following simple steps:

  • Keep the burner free of debris like leaves and dirt.
  • Use our custom-fit protective cover when not in use.
  • Annually inspect the burner, ignition, and gas connections for any signs of wear or obstruction.
  • Clean the concrete body as needed with a soft brush and mild soap and water.

Can I customize my fireplace's finish?

Yes. While our standard finishes (Smooth Concrete, Textured Limestone) are very popular, we can accommodate custom requests. We offer custom color staining to match your existing outdoor palette. Contact your nearest dealer to discuss options and view samples.

What is your warranty policy?

We proudly stand by our craftsmanship. Metric fireplaces come with a comprehensive warranty:

  • 5-Year Limited Warranty on the concrete structure against manufacturing defects.
  • 2-Year Warranty on the burner assembly, ignition system, and gas valve.

For complete details, please review our official warranty document.

where do you ship to?

We ship all around North America. We partner with reliable freight carriers to ensure your fireplace arrives safely.

Still have questions?

Our experts are here to help. Get in touch with us for personalized advice, technical support, or anything else you need.

Contact Support